SHIPPING & RETURNS
We provide free shipping to all countries available. You will receive a tracking code in your email when your order has been shipped out from one of our warehouses worldwide. The warehouse country depends on your location.
Please rest assured, taxes and duties are already covered and paid by Venga Store. During peak times fulfilling orders can take a couple of days. The estimated delivery time:
| Country | Estimated delivery time |
| Europe | 7 to 10 business days |
| USA | 7 to 10 business days |
| Canada, Australia, NZ | 8 to 10 business days |
| South America | 8 to 12 business days |
| All other countries | 8 to 12 business days |
Custom clearances may affect shipping delays in some orders / we are expecting high amount of orders which may cause a slight delay in fulfillment.
RETURNS / SWAP ITEM(S)
It is possible to return or swap your item(s) within 14 days of receiving them. If you would like to change your current item(s) for any other item(s) on our website, please contact us at hello@venga-store.com.
Items can be returned if the product matches the product on our store. They must be returned in original conditions, unused and undamaged.
The returned items must not have been used or worn.
Handmade and custom-made to order items are not elegible for return in accordance with the EU Guarantees and Returns Exception Policy.
No makeup marks, perfume scent or smell of sweat.
Bikinis, swimsuits, and accessories such as necklaces and earrings are not eligible for return due to hygiene reasons.
We reserve the right to decline any returns if it does not match our return policy.
The sender is always responsible for the return and shipment costs.
The return shipping cost and any applicable return fees will be calculated when the return request is submitted.
How to return?
- Notify us to get the return address at hello@venga-store.com mentioning your order number starting with VS.
- Within 48 hours you will receive the instructions for returning the package.
We will refund your money within 5 business days after receiving the item(s).
CANCELLING ORDER / WRONG ADDRESS
Orders can only be cancelled or changed within 5 hours of ordering. We cannot extend this due to the automatic processing with our suppliers.
Please send an email to hello@venga-store.com as soon as possible.
TAXES / DUTIES
Please rest assured, taxes and duties are always covered and paid by Venga Store.
If you have any question you can always contact us at hello@venga-store.com