RETURNS

RETURNS

EU Flag European Union

It is possible to return or swap your item(s) within 14 days of receiving them. If you would like to change your current item(s) for any other item(s) on our website, please contact us at hello@venga-store.com.

✅ Standard items — eligible for return within 14 days
❌ Made to order — not eligible for return

  • The returned items must not have been used or worn.
  • No makeup marks, perfume scent or smell of sweat.
  • Made to order items are not eligible for return in accordance with the Article 2(4) of the EU Consumer Rights Directive (2011/83/EU).
  • Bikinis, swimsuits, and accessories such as necklaces and earrings are not eligible for return due to hygiene reasons.
  • The sender is always responsible for the return and shipment costs. The return shipping cost and any applicable return fees will be calculated when the return request is submitted.
  • We reserve the right to decline any returns if it does not match our return policy.

Made to Order
These are items that do not exist as pre-manufactured stock and are produced exclusively when a purchase is placed, based on the individual choice and decision of the customer. Some of these pieces are also crafted by hand. Under Article 2(4) of the EU Consumer Rights Directive (2011/83/EU), these goods are classified as "non-prefabricated goods made on the basis of an individual choice of or decision by the consumer" and are therefore exempt from the standard 14-day right of withdrawal under Article 16(c). Products that fall under this category are clearly marked as such on their individual product page.

How to return

  • Notify us to get the return address at hello@venga-store.com mentioning your order number starting with VS.
  • Within 48 hours you will receive the instructions for returning the package.
  • We will refund your money within 5 business days after receiving the item(s).

 

World Icon Rest of the World

At this time, we do not accept returns or exchanges from customers outside the European Union, due to the complexity and cost of international returns. Please check product details carefully before ordering.

If you have sizing or shipping questions, our support team is happy to help before you purchase.

 

Cancelling your order / Wrong Address

Orders can only be cancelled or changed within 5 hours of ordering. We cannot extend this due to the automatic processing with our suppliers.
Please send an email to hello@venga-store.com as soon as possible.

For logistics reasons, we cannot change the shipping address once 5 hours have passed since your order was placed. If the address provided is incorrect after this timeframe, the package will be delivered to the original address, and Venga Store cannot be held responsible for lost or undelivered items.

 

Fraud prevention

Venga Store actively monitors and disputes fraudulent claims. Any attempt of chargeback fraud (e.g., claiming non-receipt when tracking confirms delivery) will be reported to payment processors and may result in account suspension.