SHIPPING & RETURNS

We provide free shipping to all countries available. You will receive a tracking code in your email when your order has been shipped out from one of our warehouses worldwide. The warehouse country depends on your location.

Please rest assured, taxes and duties are already covered and paid by Venga Store. During peak times fulfilling orders can take a couple of days. The estimated delivery time:

Country  Estimated delivery time
Europe 7 to 14 business days*
USA 7 to 14 business days*
Canada, Australia, NZ 8 to 16 business days*
South America 8 to 16 business days*
All other countries 8 to 18 business days*

*Custom clearances may affect shipping delays in some orders / we are expecting high amount of orders which may cause a slight delay in fulfillment.

 

RETURNS / SWAP ITEM(S)

It is possible to return or swap your item(s) within 14 days of receiving them. If you would like to change your current item(s) for any other item(s) on our website, please contact us at hello@venga-store.com

Item(s) in sale can only be swapped and are non-refundable.

Items can be returned if the product matches the product on our store. They must be returned in original conditions, unused and undamaged.

We reserve the right to decline any returns if it does not match our return policy.

A return must be shipped with Track & Trace. The sender is always responsible for the shipment and shipment costs.

How to return?

  • Notify us to get the return address at hello@venga-store.com
  • Print your order confirmation and put it in the package 
  • Send with your local carrier to our return address

We will refund your money within 5 business days.

 

CANCELLING ORDER / WRONG ADDRESS 

Orders can only be cancelled or changed within 5 hours of ordering. We cannot extend this due to the automatic processing with our suppliers.

Please send an email to hello@venga-store.com as soon as possible.

 

TAXES / DUTIES

Please rest assured, taxes and duties are always covered and paid by Venga Store.

If you have any question you can always contact us at hello@venga-store.com